Delivery Services

gtmotorsr.co.uk provides online sales and delivery services for used cars to customers throughout the UK. These terms and conditions outline the processing, transport, and delivery arrangements after order confirmation.

1. Order Processing

After a customer places an order, makes a reservation, and pays, we will verify the order and vehicle status and arrange the subsequent delivery process.

Generally, order processing and vehicle preparation take 3–5 business days after confirmation. Actual time may vary depending on the vehicle’s location, vehicle readiness, delivery address, and transport arrangements.

2. Vehicle Delivery Time

After order processing, we will arrange transport to the UK delivery address provided by the customer.

Typically, vehicles are expected to arrive within 3–7 business days after order processing. Delivery times may be longer for orders to remote areas, special addresses, or orders with complex transport arrangements.

Therefore, from order confirmation to vehicle delivery, it is generally expected to take approximately 6–12 business days.

3. Delivery Scope

We primarily provide vehicle delivery services to customers within the UK. Specific delivery areas and related transportation arrangements are subject to the information provided at the time of order confirmation.

Some remote areas or special locations may require additional transportation arrangements, which will be confirmed based on the actual address.

4. Transportation Costs

If the vehicle page or checkout page shows that transportation costs are included, the customer will not need to pay any additional transportation fees.

If a specific order involves additional transportation costs, we will explain the relevant costs to the customer before order confirmation or payment, and subsequent arrangements will be made after the customer’s confirmation.

5. Delivery Information

Customers should provide accurate and complete recipient name, contact number, and vehicle delivery address. Delivery delays caused by incorrect, incomplete, or unreachable information provided by the customer may affect the final delivery time.

If the customer needs to change the delivery address, they should contact us as soon as possible using the contact information provided at gtmotorsr.co.uk.

6. Transportation Delays

While we will make reasonable efforts to complete delivery on schedule, transportation may be affected by traffic conditions, inclement weather, vehicle readiness, road restrictions, transportation scheduling, or other unforeseen factors.

If the expected delivery time changes significantly, we will notify the customer via the contact information provided, where reasonable.

7. Vehicle Delivery

Upon delivery, the customer should inspect the vehicle’s exterior and overall condition. If any obvious abnormalities are found due to transportation, please contact us immediately and provide relevant photos or other information as needed for processing.

8. Delivery Failure

If delivery is impossible due to customer reasons, such as no one to receive the vehicle, invalid contact information, or a problem with the delivery address, we may need to reschedule the delivery. Any additional transportation or related costs incurred will be confirmed separately on a case-by-case basis.

9. Order Cancellation and Refund

If an order is cancelled due to vehicle unavailability, transportation difficulties, or other reasonable reasons, we will process the refund in accordance with applicable order terms and relevant laws.

Transportation arrangements themselves do not affect the consumer’s legal rights to cancellation, refund, or other legal obligations.